If it isn’t right, it goes back
A drawing takes weeks. Choosing where it hangs should not feel like a risk you carry alone.
Who makes your print, and who sells it
The short version, before the detail.
I spent a long time on this part, and rather less happily than I spent it drawing. Paper was ordered from several places and compared under the same window. Blacks were checked for warmth, whites for the faint blue that turns a botanical study clinical. Boxes were opened to see whether a print had travelled well or merely arrived. What I wanted was a press that treats a plate the way I do, and a delivery network close enough to the buyer that a print reaches a wall in Milan or Manchester without spending a fortnight in customs.
The arrangement I settled on is worth explaining plainly, because it changes who you are dealing with when something goes wrong.
When you order a fine-art print, the order is placed with, fulfilled by and invoiced by the print supplier that runs the studio’s print shop. Your contract for that purchase is with them, and their 30-day guarantee applies. You will see their name at checkout, on your invoice and in your order confirmation.
Fiurdelin draws and licenses the artwork, and chooses the paper, the framing and the sizes offered. The studio is not the seller of record for printed goods.
This is not a way of stepping back from the work. It is the opposite. A one-person studio cannot promise you a returns department that answers on a Sunday, and I would rather not pretend otherwise. What the arrangement buys you is a guarantee that does not depend on whether I happen to be at my desk, backed by a company that ships at a scale I never will.
Fine-art prints
Paper, canvas, framed or unframed, ordered through the studio print shop.
Your statutory rights as a consumer in the European Union are not affected by any of this, and nothing here is intended to reduce them.
Starting a return
- Find your order confirmation. It carries the order number and the supplier’s contact details, and it is the fastest route.
- Say what happened. If the piece is damaged or the print quality is wrong, photograph it before repacking. That is what moves it into the shipping-covered category.
- Tell me too, if you like. Write to the studio and I will follow it up alongside you. I cannot issue the refund myself, but I can chase, and I want to know when a plate of mine arrives badly.
If it arrives damaged
Large prints travel rolled in a tube, framed pieces in a fitted box. Most arrive exactly as they left. When one does not, the damage is usually visible before you have the whole thing out of the packaging, so open the parcel where there is light and take a photograph before anything is unwrapped further.
Damage and quality faults are covered in full, shipping included. There is no argument to be had here and no threshold to meet. A print that arrives creased, scuffed or colour-shifted is not a print I want on your wall either.
Digital plates
High-resolution files, sold through the studio’s Etsy shop.
Digital plates work differently, and the difference is worth understanding before you buy rather than after. Here the studio is the seller, and the file is delivered the moment the order completes.
Because a downloadable file cannot be returned once it has been supplied, the usual fourteen-day right to change your mind does not survive the download. That is standard for digital goods across the European Union, and Etsy sets it out at checkout. Nothing is being taken away from you quietly.
What is not affected: if a file is faulty, will not open, is the wrong plate, or does not match what the listing described, that is a fault and it is put right. Write to the studio or message the shop and it is replaced or refunded. Buying a digital file does not mean buying a problem.
One practical note, since it comes up more than faults do. If a printed file looks different from the screen you chose it on, that is usually the paper or the print shop rather than the file. Say what you are printing on and I will tell you honestly whether the plate will hold at that size, before you spend anything on paper.
What the studio can and cannot do
Can
Tell you which size actually suits your wall before you order, and say so when the answer is a smaller one. Chase a claim with the supplier alongside you. Replace or refund a faulty digital plate. Advise on paper against a wall colour, on framing, on whether a plate holds at a metre and a half. Send one print first so a large scheme is not a leap of faith.
Cannot
Issue a refund on a printed order, because the studio is not the seller of record and never touches the payment. Alter the supplier’s thirty-day window or its shipping rule. Ship you a replacement directly, or intercept a parcel in transit.
Saying this plainly costs nothing and saves the conversation nobody enjoys, which is the one that happens after the order rather than before it.
Talk to the studio
Write to studio@botanical.art. Enquiries are read by the person who drew the plate, and answered within two working days.
If you are furnishing a property rather than a room, the consultation page is the better starting point, and ordering a single piece first is the sensible way to begin.
Last updated 29 August 2026. Terms are those of the studio’s print supplier as published on that date, and are summarised here for clarity. Where this page and the supplier’s own policy differ, their policy governs your purchase.